Zayvella™ focuses on furniture and home pieces designed to bring together everyday usefulness, comfortable forms, warm textures, and an easy-to-live-with contemporary aesthetic.

Product availability may change as our assortment evolves, so the current product pages are the best place to explore what is presently offered.

Start with the space itself. Consider where the piece will sit, how you expect to use it, and how it will work with the furniture already in the room.

Before ordering, review the information provided on the individual product page and compare any listed measurements with your available floor space, doorway, hallway, or other relevant access points.

We aim to present product colors and finishes as clearly as possible. However, appearance can vary slightly because of screen settings, photography, room lighting, viewing conditions, and characteristics of the product itself.

Product-specific information should be reviewed on the relevant product page before purchase. Available details may include dimensions, features, finishes, care information, or other specifications applicable to that particular item.

Assembly requirements can vary from one product to another. Please review the applicable product description and information included with the item rather than assuming every Zayvella™ product has the same assembly requirements.

After an order is successfully submitted, order-related confirmation information is generally sent using the contact information provided during checkout.

Please make sure your email address and other order information are entered correctly before completing checkout.

The payment methods currently available for your purchase are displayed during checkout. Availability may depend on the checkout configuration, payment provider, and other transaction-related factors.

Please refer to our Payment Options page for additional information.

If you need to request an order change or cancellation, contact us at service@zayvella.com as soon as possible.

Whether a change or cancellation can be completed depends on the order's current processing status and the rules stated in our applicable order and shipping policies.

Contact Customer Support as soon as you notice the issue and include your order number together with the information that needs attention.

We will review the order status and determine whether the requested change can still be made.

Delivery timing depends on order processing and the destination. Please refer to our current Shipping Policy for the processing time and estimated delivery information applicable to orders.

Delivery estimates are not the same as guaranteed arrival dates and can be affected by carrier operations or other circumstances.

Current shipping charges and the way they are calculated are explained in our Shipping Policy and, where applicable, displayed during checkout.

Please review the current shipping information before completing your purchase.

When tracking is available for a shipped order, tracking information may be provided through an order or shipping notification.

Carrier tracking can sometimes require additional time after shipment before the first movement or scan appears.

If your shipment appears to be significantly delayed, review the latest tracking information first. If the issue remains unresolved, contact service@zayvella.com with your order number.

We can review the available shipment information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate.

Check the delivery area, household members, building reception, and any delivery details available from the carrier. If the package still cannot be located, please contact our support team.

A “Delivered” tracking status does not by itself prevent you from contacting us about a missing-package concern. We will review the available information and determine the appropriate next steps.

Please review our current Return & Refund Policy to confirm the applicable return requirements, then contact service@zayvella.com before sending an item back.

Include your order number and relevant information about the return request so our team can review it.

Please do not automatically send a return to the business registration address shown on our website.

After an eligible return request has been reviewed, Customer Support will provide the applicable return instructions and, where required, the designated return location.

Please inspect your order after delivery. If you believe an item arrived damaged, defective, incorrect, or materially different from what was ordered, contact Customer Support promptly.

Include your order number, a description of the issue, and clear photos where relevant so the matter can be reviewed efficiently.

Refund processing depends on the circumstances of the request and the applicable Return & Refund Policy. Once a refund has been approved and issued, additional posting time may also depend on the payment provider or financial institution.

Please refer to our Return & Refund Policy for the current refund procedure and applicable timing.

Our Privacy Policy explains how personal information may be collected, used, disclosed, and otherwise processed in connection with our online store and Services.

Depending on where you live, additional privacy choices may also be available through our Your Privacy Choices page.

Zayvella™ is owned by Beijing Chencai Technology Co., Ltd.

The company's business information is displayed at the top of this page and across the relevant legal and customer-service sections of our store.

You can contact us by email at service@zayvella.com or by phone at +86 14886439215 .

Our listed business hours are 24 hours a day, 7 days a week.

Including your order number and the email address associated with the purchase can help us identify the order more efficiently.

For product damage, incorrect items, or other visible issues, include a brief explanation and relevant photos where appropriate.