Company Name: Shengqianyi (Dalian) International Trade Co., Ltd.
Email: service@zayvella.com

At Zayvella™, we believe the journey of your furniture should be as thoughtful as the piece itself. From careful preparation to final delivery, we work to ensure your order arrives safely and smoothly at your home.

This Shipping Policy explains how we prepare, ship, and deliver your Zayvella™ furniture purchases.

Our Shipping Approach

Zayvella™ is dedicated to creating timeless furniture pieces that bring comfort, beauty, and functionality into modern homes.

To provide a wider selection of thoughtfully designed products while reducing unnecessary inventory waste, some orders may be fulfilled through trusted production partners and distribution centers.

This approach helps us:

• 🪵 Offer unique furniture designs without excessive overproduction
• 📦 Maintain efficient fulfillment while ensuring product quality
• 🌿 Support a more responsible and streamlined supply process
• 🏡 Deliver carefully selected pieces directly to your home

We appreciate your understanding that quality furniture requires careful handling and preparation before reaching your space.

1. Order Processing & Shipping Fees

Every Zayvella™ order is prepared with attention to detail.

Order Processing Time:
Please allow 2–5 business days for order confirmation, quality inspection, packaging, and shipment preparation.

Peak Season Processing:
During holidays, promotional events, or high-volume periods, processing may take up to 7 business days.

Shipping Fee:
Shipping costs are calculated based on product size, destination, and current delivery conditions. Any applicable shipping fees will be displayed clearly during checkout.

2. Estimated Delivery Times

Because furniture products require careful packaging and transportation arrangements, delivery times may vary depending on location and product availability.

Please note that delivery estimates are approximate and may be affected by carrier schedules, weather conditions, holidays, or customs processing.

We appreciate your patience while your carefully selected furniture piece makes its way to your home.

3. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

Please keep in mind:

• Tracking information may require 1–3 business days to become active after shipment
• Updates may appear gradually as your package moves through different transportation stages
• A temporary lack of tracking updates does not necessarily indicate a delivery issue

If you have concerns about your shipment status, our customer care team is happy to assist.

4. Customs, Duties & Taxes

For international shipments, orders may be shipped under DDU (Delivered Duty Unpaid) terms.

This means:

• Any customs charges, import duties, or local taxes required by your country are the responsibility of the customer
• Zayvella™ is not responsible for delays caused by customs inspections or clearance procedures
• Customs policies vary by destination and are controlled by local authorities

We recommend checking your local import regulations before placing an international order.

5. Order Changes & Cancellations

We begin preparing orders promptly to ensure efficient delivery.

If you need to update your shipping information or request a cancellation, please contact us within 12 hours after placing your order.

After your order enters the preparation or shipping process:

• Address changes may not be possible
• Cancellation requests may no longer be accepted
• Additional assistance will depend on the current shipment status

Please contact our support team as soon as possible if you need help.

6. Damaged, Missing, or Lost Packages

Your satisfaction is our priority, and we want your Zayvella™ furniture to arrive in excellent condition.

Damaged Items

If your order arrives with visible damage:

• Please take clear photos of the package and product
• Contact us within 72 hours of delivery
• Our team will review the issue and provide a suitable solution, including replacement options when applicable

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

• We will work with the carrier to investigate the shipment
• A replacement or resolution will be provided based on the circumstances

Our Commitment

At Zayvella™, every piece is designed to bring comfort, character, and timeless beauty into your home. We are committed to making your shopping experience simple, transparent, and enjoyable from purchase to delivery.

Thank you for choosing Zayvella™ — we look forward to helping you create a home filled with thoughtful design and everyday comfort.