Return & Refund Policy

Company Name: Shengqianyi (Dalian) International Trade Co., Ltd.
Email: service@zayvella.com

At Zayvella™, we want you to feel confident when choosing furniture for your home. If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

1. Return Eligibility

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, the item must meet the following requirements:

The product must be in its original condition
The item must be unused and free from damage
All original packaging, accessories, and included materials must be preserved
Proof of purchase or order information must be provided

Returns that do not meet these conditions may not be accepted.

2. How to Request a Return

To begin a return request, please contact our customer service team at:

📧 service@zayvella.com

After reviewing your request, we will provide the next steps if your return is approved, including:

Return instructions
Shipping information when applicable
Any required documentation needed for processing

Please do not send items back before receiving return authorization. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Orders

We carefully inspect and package every Zayvella™ product before shipment.

If your order arrives damaged, defective, or different from what you purchased:

Please contact us as soon as possible after delivery
Provide photos or relevant details to help us review the issue
Our team will evaluate the situation and provide an appropriate solution

We are committed to helping resolve any product concerns quickly and fairly.

4. Items Not Eligible for Return

Certain products and situations may not qualify for returns, including:

Items that have been used, assembled, modified, or damaged after delivery
Customized or personalized furniture pieces
Products returned without original packaging
Clearance or final sale items
Gift cards
Original shipping charges paid during checkout

If you are unsure whether your item qualifies, please contact us before submitting your return request.

5. Exchanges

At this time, the fastest way to receive a different item is:

Request a return for the original product
Complete the return process after approval
Place a new order for the desired replacement item

This helps ensure faster processing and availability of your preferred product.

6. European Union – 14-Day Cancellation Right

For orders delivered to the European Union, customers may have the right to cancel or return their purchase within 14 days after receiving the item, without providing a reason.

To qualify:

The product must remain unused
The original packaging must be maintained
Proof of purchase is required

This right applies in accordance with applicable European consumer protection regulations.

7. Refund Process

Once your returned item arrives and passes inspection, we will send you an update regarding your refund status.

If approved:

Refunds will be issued to the original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the processing period, please contact us at:

📧 service@zayvella.com